Privacy Policy

Introduction

Aesthetics by Sarah Williams ("we", "us", "our") is committed to protecting your privacy. This privacy policy explains how we collect, use and safeguard your personal information when you use our website, contact us or receive treatment at our clinic in Jesmond, Newcastle.

Information we collect

We may collect the following personal information:

• Name, email address, telephone number and postal address
• Medical history and health information relevant to your treatment
• Consultation notes and treatment records
• Photographs taken before and after treatment (with your consent)
• Payment and billing information
• Information you provide when completing forms on our website or contacting us directly

How we use your information

We use your personal information to:

• Provide safe, personalised aesthetic treatments
• Manage your appointments and follow-up care
• Communicate with you about your treatments, aftercare and appointments
• Comply with legal and regulatory obligations
• Improve our services and website experience
• Send relevant updates or offers, only where you have given consent

Legal basis for processing

We process your personal data on the following legal bases:

• Consent - where you have given clear consent for us to process your personal data for a specific purpose
• Contract - where processing is necessary for the performance of a contract with you
• Legal obligation - where processing is necessary to comply with the law
• Legitimate interests - where processing is necessary for our legitimate business interests, provided these do not override your rights

How we store and protect your data

Your personal information is stored securely and access is restricted to authorised personnel only. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or damage. Medical records are retained in accordance with NHS and regulatory guidelines.

Sharing your information

We do not sell or share your personal information with third parties for marketing purposes. We may share your information with:

• Regulatory bodies where required by law
• Service providers who assist in the operation of our clinic (e.g. appointment booking systems), who are bound by data protection obligations
• Professional indemnity insurers in the event of a claim

Your rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent at any time
• Object to processing based on legitimate interests
• Request a copy of your data in a portable format

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings.

Contact us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Aesthetics by Sarah Williams
The Fleming, Burden Terrace, Jesmond, Newcastle upon Tyne, NE2 3AE
Email: [email protected]
Phone: 07889 701744